Money Back Guarantee
Buy with confidence.
You can return your unlock key at any time within 60 days of the purchase for your money back. There are no questions to answer - just ask for a refund and you get it.
Send an email to firstname.lastname@example.org for your refund.
Money back claims are handled individually - please be patient
You will get the refund soon after I receive your email. Usually I receive it within 48 hours. Occasionally it may take a bit longer to get to me (e.g. if on holiday or traveling).
Fast 24/7 refund from Fastspring
If you bought the software from Fastspring (the big red buy buttons on this website) then you can get your refund within 24 hours.
To do that send your refund request directly to Fastspring, and include this url in your email:
Don't use the Order button on that page (it doesn't do anything).
Fastpsring will recognise it as a page on their website that only I can edit, and so as an instruction from me. They can then refund your order immediately, and don't need to consult with me first.
Details of how the refund process works
After your refund, your old unlock key gets marked as invalid, and so will no longer work with future updates of the software.
Note, this only makes the key invalid, not your user name.
So, if you find that you need the software after all (maybe because of a new feature), that's fine, just buy a new unlock key.
See also Guarantees and Security in the buy faq,
Do you get many refund requests?
No, these are very rare.
I get refund requests occasionally from Mac users who bought it for use with a virtual machine and then found they couldn't get it to work. So - that's the usual reason.
I suggest if you are a Mac user and want to use it in a virtual machine on your Mac, it is best to take it for a test drive first, to make sure it works.
But if you do need a refund for that reason, or any other reason or just because you change your mind, please don't hesitate. It is a simple and straightforward process, and easy to do.